Booking
information

Check in: from 03:00 pm

• You can arrive before 03:00 pm on request and change your clothes for your skiing day. However, we ask for your understanding that the rooms, flats & parking spaces are only available from 03:00pm
• Should you arrive after 08:00pm, please inform us by telephone in order to prepare the late check in.
• In case of late arrival the full room price for the booked days will be charged without any deductions.

Check out: Hotel: until 10:00 am / Apartments with kitchen: until 09:30 am

• In order to be able to provide a parking space to our arriving guests, we ask you to vacate your accommodation and parking spaces by 10:00 a.m. at the latest.
• Since the basic cleaning of apartements is very time-consuming, we ask for your understanding that a check-out is required by 09:30 at the latest.
• In case of early departure, the full room price for the booked days will be charged without deductions.
  

Volksbank Tirol AG
IBAN: AT 32 4585 0005 2000 5651
BIC: VBOEATWWLAN

• Please state your first and last name when making a down payment.
• For a binding reservation we ask for a down payment of 40% of the booking amount (free of charge for the recipient within 10 days after booking).

• 0 - 2 years: € 15,--
• 3 - 6 years: - 50%
• 7 - 12 years: - 30%
• from 13 years of age: - 10%
  

• 0-6 years: € 25,-- / day
• 7-12 years: € 35,-- / day
• from 13 years: € 50,-- to € 70,-- / day

Unfortunately we cannot accept any pets.

No discount is granted for included services that are not used, such as breakfast that is not consumed. No refunds are given for bookings of packages.

For rooms/apartments a deposit for any damage incurred during the stay can be requested by credit card upon arrival. This will be returned upon check-out after inspection.

We reserve the right to charge extra fees for short stays and stays over the weekend.

Please note that our hotel is run as a non-smoking establishment. For the well-being of all, it is forbidden to smoke in the rooms and apartements. You are welcome to enjoy your cigarette on the balcony or in front of the hotel.

• We provide all guests one parking space per room directly in front of the hotel or flat house.
• Parking spaces in the hotel's own parking garage are partly subject to charges. Reservations are not possible. Allocations are subject to the arrival time of the guests and availability.
• On the day of departure, the car parks must be vacated by 10:30 a.m. at the latest in order to be able to offer a space to new arriving guests. Thank you very much!

• Up to 14 days before arrival: free of charge
• From 14 days before arrival & no-show: 100% of the booking amount.
  

In addition, we offer you the possibility of postponing your stay free of charge up to 1 day before arrival if one of the following reasons applies:

• If lift operation in Ischgl is not possible due to the pandemic.
• If the gastronomic businesses are closed.
  
• If there is a lockdown in Ischgl/Tyrol.

Covid infections before or during the stay are not part of a free cancellation or postponement. We recommend taking out travel cancellation insurance: https://start.europaeische.at/hos-en?AGN=511154

The above cancellation policies apply to direct bookings via the hotel, our website or www.ischgl.com. On booking channels such as booking.com, expedia, ect. the policies applicable in the confirmation apply.

Cancellations are only valid in written form.

Apart from the above-mentioned guidelines, the General Terms and Conditions for the Hotel Industry (AGBH) apply.

• up to 3 months: handling fee of € 70,-- / sleeping room
  
• 3 months until 1 month before arrival: 40% of the total booking amount
• 1 month to 2 weeks before arrival: 70% of the total booking amount
• from 2 weeks before arrival: 100% of the totalbooking amount
  

In addition, we offer you the possibility of a free postponement or cancellation of your stay if one of the following reasons applies within 1 week before arrival day:

• If skiing in Ischgl is not possible due to the pandemic or the gastronomy is closed.
• If there is a lockdown in Ischgl/Tyrol.
  

Covid infections before or during the stay are not part of a free cancellation or postponement and the regular cancellation policy applies. We recommend that you take out travel cancellation insurance:

https://start.europaeische.at/hos-en?AGN=511154 

The above cancellation policies apply to direct bookings via the hotel, our website or www.ischgl.com. For all other online booking channels, the respective cancellation conditions specified at the time of booking apply.

Apart from the above-mentioned guidelines, the General Terms and Conditions for the Hotel Industry (AGBH) apply

We recommend that you take out travel cancellation insurance before making a reservation. All necessary details can be found at the following link: www.europaeische.at. In addition, you will also find a link on our homepage and the written reservation confirmation. Take out travel cancellation insurance HERE!

Additional keys for the respective flats or hotel rooms are available for a deposit at the hotel reception. 

All linen and bathrobes are provided by the house free of charge.

The use of our new wellness area 'MONTANARA Wellness & Spa' is free of charge and reserved exclusively for adults and young people aged 13 and over. Opening hours are as usual also in most other hotels from 16:00 to 19:30. In case of bad weather, it will open earlier on request.

Payment is possible in cash, by debit card, bank card Girocard or credit card (Visa & Master Card). Please understand that we do not accept Diners Club or American Express cards.