Covid-19
Information

28.05.04.06.2022
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Dear guests,

Your health and that of our employees is our top priority. You can be sure that we will do our utmost to protect your health and offer you a PLUS of service to ensure that you enjoy your holiday and have moments of happiness. In order to guarantee a safe and carefree holiday, we ask you to take responsibility for yourself.

Please inform yourself about possible measures before your arrival:

https://www.austria.info/en/service-and-facts/coronavirus-information


The most important hygiene measures in the hotel summarised for you:

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    Hygiene & Disinfection

    There are sufficient disinfectant dispensers in the hotel. We clean the rooms and touch points such as door handles and surfaces regularly.

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    Hotel staff

    All staff will comply with the 2G rule (vaccinated or recovered).

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    FRESH AIR

    Permanent ventilation by means of an exhaust air system and fresh air supply in the hotel lobby and wellness area as well as regular ventilation of public areas and rooms.

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    Digital travel guide

    Use your own smartphone to get the most important information about the hotel and surroundings.

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    Check-in / Check-Out

    We welcome and bid you farewell with a friendly smile and do not give you the usual strong handshake.

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    Montanara Wellness & Spa

    Open daily with extended opening hours. In case of bad weather we open earlier on request. The spa area is ventilated continuously by means of an exhaust air system and fresh air supply. The cabins may only be entered by persons living in the same household or room.

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    COVID-19 quick test in Ischgl

    It is possible to carry out COVID quick tests directly in Ischgl and our hotel.

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    Masks

    At the moment, masks are not compulsory in the hotel and catering industry. Every guest is free to wear a mask.

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    Breakfast

    Please disinfect your hands before each course to the buffet or use the disposable gloves available.

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    Cable Cars

    The cable car companies in Paznaun and Samnaun offer a comprehensive package of measures to ensure relaxing and enjoyable days. Under the following LINK you will find details of the Silvretta Arena Ischgl/Samnaun.

  • Cancellation policy Winter 2022/23
    • up to 3 months: handling fee of € 50,-- / room or apartment
    • 3 months until 1 month before arrival: 40% of the total booking amount
    • 1 month to 2 weeks before arrival: 70% of the total booking amount
    • from 2 weeks before arrival: 100% of the totalbooking amount

    In addition, we offer you the possibility of a free postponement or cancellation of your stay if one of the following reasons applies within 1 week before arrival day:

    • If skiing in Ischgl is not possible due to the pandemic or the gastronomy is closed.
    • If there is a lockdown in Ischgl/Tyrol.

    Covid infections before or during the stay are not part of a free cancellation or postponement and the regular cancellation policy applies. We recommend that you take out travel cancellation insurance:

    https://start.europaeische.at/hos-en?AGN=511154 

    The above cancellation policies apply to direct bookings via the hotel, our website or www.ischgl.com. For all other online booking channels, the respective cancellation conditions specified at the time of booking apply.

  • COVID-19 Travel Insurance

    Despite the pandemic status of Covid-19, the European Travel Cancellation Insurance covers illness like any other unexpected serious illness.

    In concrete terms this means:
    The Hotel Cancellation Plus and Premium cover the following reasons in the event of cancellation or interruption of the trip by the guest:

    • because you or an equivalently insured person travelling with you fall ill with COVID-19 or have a positive PCR test
    • because a close relative (*) or a person living in the same household has contracted COVID-19 and your urgent presence is required,
    • because you are quarantined as a contact person to a COVID19-positive person by means of an official segregation order in accordance with the current legal provisions.

      More information can be found HERE


For the protection of your fellow human beings, we ask you to follow the guidelines in the hotel, the cable cars and restaurants/bars. Let us together give the virus no chance!

The measures taken are constantly adapted to the official requirements. We ask for your understanding that changes may occur even at short notice!

We are always available for further questions.
Many thanks!